It was almost five years of love hate relationship with CCD. Technically the only job I've ever had, being in CCD has contribute a lot to my being. After passing the November 2010 CE board exam, I've tried applying to different companies with job ranging from building manager, project engineer, and structural design. Only Vista falls in my charm. Char. I was hired as Customer Care Engineer. Honestly, it was not a job description you can boast out when you are an engineer. Yet I can attest that spending 5 years with that department is something to brag about. Just a quick background about the post, we basically do after sales service. Upon house completion, we do quality inspection to ensure that the house/unit will be delivered in good condition. On technical term, we do punchlisting. Swak na swak ang pagkaperfectionist ko. We have a keen eye for house details- cleanliness, completeness, defects, plumbness, uneven paint application just to name a few. Besides that, we have to transact with clients personally as we have to accommodate them in their unit turnover/move in. It was a sweet bitter happy experience. We may encounter random maaarte, echoserong clients but our transactions with them are of good experience because more often than not the clients are satisfied with our product delivery. Though hindi ka makakaligtas sa irate clients, at the end of the day, it will be fulfilling pag nanalo ka sa kanya. Chos! Fulfilling kasi kapag naresolve mo ang concern nya. The goal is of course to always end well. Pero di mo sya papansinin sa site o kaya paplastikin mo lang o ibabash mo sa mga friends mo o magtatago ka sa kanya. Char! O kaya kakailanganin mo magconsult sa gwapo nyong lawyer kahit kaya mo naman talaga iresolve. Haha. Magtatagalog na ko ha. So after turnover, papunta ka na sa pinakamadugong part ng process. Complaints handling because customer is always right. Masaya kapag narerespond mo agad yung client. Pero di mo maiiwasan na may pasaway kang contractor na hindi ka sinusunod, may client ka na hindi maintindihan ang warranty, at may mga sarili ka ding palpak na namiss mo during inspection. Madami pang scenario at masakit sa puso kapag inaaway ka. Tigatanggap kami ng reklamo. Naimmune na ko. Feeling ko sobrang bait ko na. O manhid? Nyaha. Ang dami ko pang gusto ishare pero mas maganda kung pagkwentuhan nalang natin. Ichichika ko nalang sayo kasi nakakatamad mag type. Hoho. To conclude, I am very thankful and proud to be part of CCD. I have learned the technical aspects and practice my profession in a real estate industry but more than that, I have learned to communicate with people and value relationship with clients. So ayun, eto, ako na pinakamatagal sa CCD sa division namin.
On CCD Friends
I encountered different group set for the last five years. Of course I was the bunso when I started. It was a small group consisting of department head, supervisor, and three staffs with 6 mos.employment gap. There was also a time when the group was of my age range and mostly boys. When those boys left the company, we came to a point that we are only 2 staff, the other one assigned in north while I was assigned in south area. Eventually, they hired our partners, we then had north tandem and south tandem. After a few months, the newbies have adapt the technical scope of works when 1/2 of north left. We were three then became 4, then 3 again then 4 then 3 until the final fourth employee stayed longer. Haha. I eventually became the group ate. We had a strong force, naks! All senior people in a department. Sobrang intact, may paninindigan, di mabubully. Hindi ba? Nyaha. Well for a time we experience that until such time na bumalik na si Mam. Thus the birth of MRB pabebe girls. Last month though has been very tough for us because our two girls were transferred to hrb group. Last month, our boss joined them. Huhubels.
On MRB (pabebe) girls
Jaymee, Mae Anne, Cris has been my happy pill for the past years. We've been helping each other, exchanging thoughts, well most of the time bullying one another. Haha. Jaymee being the makatwiran in everything, Mae Anne being the funniest, Cris being the matapang, and me being the perfect girl. Char! I can brag na we are all responsible employees. Pinalaki kasi kami ni Mam Mae na may disiplina. Takot lang namin kay Mam. Though we have rants and random lazy mood, I can say na dedicated kami lahat sa trabaho. Our personalities have also jive thus there isn't any dull moment when we're together. Unli chika, picture, and tawa most of time. But believe me, we are deep persons. May sense kami magusap. Minsan. Haha.
On becoming Prod
Most of the CCD are eyeing Prod Dept.as option given the chance to transfer. Lakas makaengineer vibe kasi ng prod. Site decision maker and tigamonitor ng construction, et al. Boss ng contractor at ng CM. I am honestly happy to be part of Prod team of MRB. Siguradong madami akong hahabulin at aaralin sa technical yet I am very much excited to learn. Sa totoo lang akala ko CCD na ko forevs. Nag settle na ko dun e. Kinakabahan ako maging prod pero I always opt to try something beyond the limits. Well, limitations with good reasons. Lezdothis!
On my previous boss
As she has seen me grow up in CCD, I saw how she has changed too. From being the masungit boss, she is less masungit now. Masungit pa din. Haha yet in a good way. Sabi ko nga maganda yung disiplina nya samin. Siguro kung hindi sya naging strict, nawalan din siguro ako ng faith sa CCD. Ituturo nya sayo ang tamang process at susundin mo ito without hesitations. Tutulungan ka nya sa concern mong hindi masolve. Ipagtatanggol ka nya sa ibang dept.na binubully ka. Tutulungan ka nya magfollow up. Ipupush ka nya to reach great goals. I consider Ms.Mae as mentor. Sobrang lalim na ng pinagsamahan namin. I witnessed how her people come and go and I was beside her as it happened. Almost five years. May mga pagkakataon na nagaway kami, napagalitan nya ko, nagkamali sya, mas madalas ako ang nagkamali, maraming moment na kinailangan ko ang advice nya, naging proud sya sakin at ako din sa kanya. Umiyak ako nung sinabi nya na HRB na sya, parang nag flash back sakin lahat. Kami ang tunay na tandem. Nakakalungkot na magkaiba na kami ng project. Para akong anak na kailangan ng umalis sa bahay ng parents nya. Para akong nakipagbreak. It was a relationship I will always treasure. Thankful ako kasi maganda yung guidance at growth ko sa trabaho. Sa totoo lang nagroom na nya ko going to CCD head. Ain't bragging about it but super proud talaga ako to be among the eldest in CCD. Well ngayon, wala na. Still questioning if the dept.made sense to others. What about all the efforts and projects we made. Anyway, I knew everything will still be on right track. I trust the decision makers. I love the company and I will always be loyal.
On my new boss
Well kinakabahan ako. Naging boss ko sya for quite some time. Nakakapressure. Yet I am very much eager to learn from him. Matalino sya, sigurado madami ako matututunan lalo na dahil engineer sya. Bilib ako sa kanya. Let's see how we roll from here. Lezdothis!
On the new setup
Basically nakatrabaho ko na naman lahat ng mga bago kong kasama sa dept. Bilang mga prod sila at naikutan ko na lahat ng project, I believe it will be easy for me to catch up with them. Muka namang iguguide din ako ng mga yun. And vice versa, because I'll be teaching them CCD works. Hihi.
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